Website Maintenance & Support Services
At August, we provide holistic maintenance & support services that ensure your website remains secure, performs optimally, and evolves with your business. Whether you’re running a corporate site, an e-commerce platform, or a web application—we’ve got you covered.
What Our Maintenance & Support Covers
Security Monitoring & Updates
- Regular scans and patches to protect against vulnerabilities.
- Updating CMS, plugins, themes, and server components to prevent security breaches.
- SSL certificate management and renewal to ensure secure, encrypted connections.
Backup & Disaster Recovery
- Automated, periodic backups (files + database) so data can be restored quickly in case of emergencies.
- Disaster recovery strategies and testing to minimize downtime and data loss.
Performance Optimization
- Monitoring website speed and responsiveness, identifying bottlenecks, and tuning performance.
- Optimizing code (HTML, CSS, JS), compressing images, and implementing caching mechanisms for faster load times.
- Regular performance audits to maintain a smooth user experience.
Content Updates & SEO Support
- Keeping content fresh—text, images, blog posts—to engage users and improve SEO.
- Checking for broken links, updating metadata, and running SEO audits to maintain search visibility.
- Periodically auditing site structure, sitemap, and robots.txt for SEO health.
Bug Fixes & Technical Support
- Prompt resolution of bugs: broken links, form errors, UI issues, or unexpected behavior.
- Functional testing for interactive elements like contact forms, e-commerce carts, and login flows.
- Ongoing advice, technical consultation, and minor content adjustments.
Quality Assurance & Governance
Why Maintenance & Support Matter
Security & Trust
We safeguard your digital presence with proactive maintenance, regular updates, and robust protection against hacks and downtime. By keeping your website secure and reliable, we preserve customer confidence and reinforce your brand’s reputation.
Optimized Experiences
We build robust, fully optimized sites that deliver consistently fast performance across all devices. By combining intuitive design with technical excellence, we ensure your users navigate effortlessly and interact confidently with your brand.
SEO That Works
We continuously optimize your site with fresh content, broken link fixes, and regular updates to improve search engine rankings. This ensures higher visibility, better organic traffic, and positions your brand as an authority in your industry.
Cost-Efficient Solutions
We prioritize proactive problem-solving to prevent issues before they arise, saving time, money, and resources. By anticipating risks, we reduce downtime, avoid costly failures, and maximize ROI across every project.
Reliability You Can Count On
With proactive monitoring, automatic backups, and expert support, we ensure your website is always online, even during peak traffic or unexpected events. Your business continuity is protected, giving users uninterrupted access and confidence in your brand.
Our Maintenance & Support Process
Onboarding & Audit
- We begin with a full technical and security audit of your existing site.
- Identify critical issues, risk areas, and performance bottlenecks.
Maintenance Planning
- Define a maintenance plan that includes backups, updates, and performance checks.
- Set up monitoring tools, backup schedules, and support SLAs.
Ongoing Support
- Execute regular updates, security fixes, performance optimizations, and content changes.
- Provide a dedicated support channel for bug fixes, queries, or feature tweaks.
Reporting & Review
- Monthly or quarterly reports on site health, performance, uptime, and security.
- Review and refine the plan based on analytics and business priorities.
Continuous Improvement
- Use insights from usage patterns and feedback to suggest UX, performance, or content improvements.
- Perform governance checks to maintain structure, compliance, and consistency.
Packages & Plans
Basic Plan
Essential maintenance — backups, security patches, plugin updates.
Standard Plan
All Basic features + performance optimizations, content updates, and monthly reports.
Premium Plan
Full maintenance support — bug fixes, QA, governance, custom development, and priority support.
Frequently Asked Questions (FAQ)
How often do you perform backups?
Our frequency depends on your plan — daily, weekly, or on demand — ensuring recovery is fast in case of any issue.
Will you handle security updates for my CMS and plugins?
Yes. We monitor and apply updates for your CMS core, themes, and plugins to protect against vulnerabilities.
Can I request content changes?
Absolutely. Depending on your plan, we provide content updates, minor edits, and technical support.
Do you provide performance optimization?
Yes. We constantly monitor performance metrics, optimize images, use caching, and tune code to keep your site fast.
What happens if something breaks on my site?
We offer technical support to fix bugs, restore from backups if needed, and resolve errors promptly.
Get Started with Maintenance & Support
Don’t wait for something to break — ensure your website stays fast, secure, and reliable.
Contact us today for a free audit, and let’s set up a maintenance & support plan that fits your needs.